Consumer Protection Act, 2019: All you need to know

Team Udayavani, Jul 21, 2020, 10:29 AM IST

The Consumer Protection Act, 2019 has come into force on Monday,July 20,  replacing the more than three-decade old Consumer Protection Act 1986.

The Consumer Protection Act, 2019,  is a law to protect the interests of the consumers. This act aims at resolving a large number of pending consumer complaints in consumer courts across the country

The 2019 Act has brought in some major changes and provides for more protection to the consumers. The Act expands the scope of the definition of Consumer so as to include the consumers involved in online transactions and it now squarely covers the E-commerce businesses.

E-commerce platforms will now have to acknowledge the receipt of any consumer complaint within 48 hours and redress the complaint within a month from the date of receipt.

Also, the Bill  foresees simplified dispute resolution process.   The Consumer will be able to file cases in the nearest commission under the jurisdiction of which he resides. Consumers can file complaints from anywhere and they do not need to hire lawyer to represent their cases.

Manufactures will be jailed for misleading advertisements and he will be responsible to compensate for injury or damage caused by defective product

Although there is no provision for jail for celebrities, they could be banned for endorsing products if it is found to be misleading.

The Act  also encourages consumers to e-file complaints.

Udayavani is now on Telegram. Click here to join our channel and stay updated with the latest news.

Top News

Karnataka Secretariat employees to boycott work on Friday, govt calls it ‘illegal’

Padubidri: Woman ends life by jumping into well

Puttur: Man dies of electrocution while cutting trees

Mangaluru: Man kidnapped, beaten up by gang

Infosys CEO Salil Parekh gets 88 pc jump in salary to Rs 79.75 crore

NCP lists eight ‘failures’ of Modi government

Delhi woman plots her own kidnapping to extort money from brother, arrested

Related Articles More

Woman who rose above storm to find her sunshine

National Sorry Day is a day to commemorate those taken. But ‘sorry’ is not enough – we need action

Did NASA find a mysterious doorway on Mars? No, but that’s no reason to stop looking

As Albanese heads to the Quad, what are the security challenges facing Australia’s new government?

Pandemic creates new billionaire every 30 hours: Oxfam at Davos


NEWS BULLETIN 26-05-2022

Dr. Surendra Kumar Jain atatement about malali masjid

Anjaneeya swamy Temple Mysore

Manipal Road Mishap Student end his Life

NEWS BULLETIN 25-05-2022

Latest Additions

LS secretariat asks estates officer to initiate eviction proceedings against ex-AAP MP Mann

Karnataka Secretariat employees to boycott work on Friday, govt calls it ‘illegal’

Vice President Naidu to visit Gabon, Senegal and Qatar from May 30 to June 7

PM Modi picks Tamil pitch

Eight-year-old Malda girl meets Mamata to thank her for welfare schemes

Thanks for visiting Udayavani

You seem to have an Ad Blocker on.
To continue reading, please turn it off or whitelist Udayavani.