COVID-19: Aviation min likely to form guidelines on refund for cancelled flight tickets

PTI, Apr 16, 2020, 2:57 PM IST

New Delhi: The Civil Aviation Ministry on Thursday, April 16 said it is deliberating upon forming a set of guidelines on refunds for flight ticket cancellations due to Covid-19 lockdown.

Several people have been complaining on social media as domestic airlines have decided not to give refunds in cash for cancelled flights due to the lockdown and instead issue credit for future travel.

“A video meeting was held (with the airline CEOs). The ministry is deliberating (on guidelines),” said the ministry spokesperson.

Senior officials of Ministry of Civil Aviation and CEOs of Indian airlines companies met on Wednesday afternoon on the issue of cancellation refunds during the COVID-19 lockdown period.

The US had earlier this month directed its airlines to issue refunds to passengers for ticket cancellations done amid the health crisis.

India is under a nationwide lockdown since March 25 to curb the spread of virus. Consequently, all domestic and international commercial passenger flights were suspended for this time period.