E-commerce firms back govt’s proposal to make anti-fake review rules mandatory


PTI, May 15, 2024, 6:55 PM IST

Representative image (source: Pinterest)

New Delhi: Major e-commerce companies in India on Wednesday backed the government’s proposal to make mandatory compliance with quality norms for consumer reviews, the consumer affairs department said on Wednesday.

At a meeting held here, representatives from Amazon, Flipkart, Google and Meta, among others, endorsed the proposed quality control order to implement the IS 19000:2022 standard on ‘online consumer reviews’, according to the department.

There was a consensus that the order is important to protect consumer interests from misleading reviews on shopping websites and apps, it said, adding that the draft order will be put up for public consultation.

“The discussion on moving towards a Quality Control Order for IS 19000:2022 was welcomed by stakeholders and there was a general consensus among all stakeholders that the issue of fake reviews is important to protect consumer interest while shopping online, and requires to be closely monitored,” the department said in a statement.

Chairing the meeting, Consumer Affairs Secretary Nidhi Khare said the standard was important as online shoppers heavily depend on reviews for purchases they cannot physically inspect.

“The presence of fake reviews online jeopardises the trustworthiness of platforms and can lead to wrong purchase decisions,” the statement said.

The standard prescribes specific responsibilities for review authors and administrators. It requires review authors to be identified, bars editing of reviews to alter messaging, and prohibits preventing or discouraging negative reviews.

The move comes after a voluntary push failed to effectively curb fake reviews. The department also saw a surge in e-commerce-related consumer complaints to 4,44,034 in 2023 from just 95,270 in 2018, making up 43 per cent of the total grievances registered.

A year earlier, the government issued quality norms for e-tailers, prohibiting them from publishing paid reviews and demanding disclosure of such promotional content. But the norms were voluntary in nature.

While welcoming the move, consumer activist Pushpa Girimji, who was present at the meeting, said “enforceability” of such standards will be key to checking the menace of fake reviews effectively.

Udayavani is now on Telegram. Click here to join our channel and stay updated with the latest news.

Top News

Kaup: Bike rider killed in horrific collision with car

Jharkhand court convicts 5 Jamtara cyber criminals for money laundering

Students of govt, govt-aided schools in Karnataka to get eggs six days a week

Dawood declared terrorist in individual capacity, says Bombay HC; grants bail to 2 UAPA accused

‘Cultural assets of India’: Seers welcome law to prevent misuse of names of chardham

Olympics 2024: 24 Indian armed forces personnel at Paris Games, maiden participation of female service athletes

Will scrap Dharavi slum redevelopment project tender after coming to power: Uddhav Thackeray

Related Articles More

Job-for-locals bill: Skilling, not legislation, key to meet evolving industry demands, say experts

Nobody expects RBI to be cheerleader, coordination with government helped fast revival in economy: Governor Das

Infosys shares jump nearly 5 pc; market valuation jumps by Rs 20,843 cr after earnings announcement

Will support whatever regulations, guidelines come: Infy CEO on draft K’taka reservation bill

Markets decline in early deals on weak global peers, profit-taking

MUST WATCH

Brahma Kumaris

Tapta Mudra Dharana

Banana Farming

Aghnashini River

Dr. Rajkumar


Latest Additions

Kaup: Bike rider killed in horrific collision with car

Jharkhand court convicts 5 Jamtara cyber criminals for money laundering

Renowned Kannada TV serial director Vinod Dondale found dead, suicide suspected

Wrestlers will continue medal-winning trend in Paris: Yogeshwar Dutt

Southern Railway rejects reports of bifurcation of Palakkad division

Thanks for visiting Udayavani

You seem to have an Ad Blocker on.
To continue reading, please turn it off or whitelist Udayavani.