Udayavni Special

How Covid-19 will change consumer dining behaviour?


Team Udayavani, Apr 19, 2020, 2:32 PM IST

We are all aware that life will hardly remain the same post Covid-19. One of the sectors worst affected by Covid-19 will be food services, estimated at Rs 4,23,865 crore in India and employing more than 700,000 people.

There are suggestions to provide restaurants with safety kits which includes sanitiser, gloves, face mask, and head gear.

According to sources, The Covid-19 will force all consumers to adopt new habits surrounding dining at restaurants. The restaurants might come up with an app where they can reserve the table and also pre-book their food. There may also be minimal physical contact in the restaurant in the valet service via automated valet tokens and the payment will also be done through the apps.

Also, Zomato has come up with a similar idea. Zomato is working towards adding new features on its app that will allow diners to use online menus, place orders, and make payments when they visit restaurant.

Customers may be able to scan a QR code placed at a restaurant table to access restaurant menu, and access support through new features on the Zomato app.

The company will roll out these features in India, the United Arab Emirates, Australia, New Zealand, Portugal, Lebanon and Qatar

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