Udayavni Special

IndiGo to refund all passengers by Jan 31 for flight cancellations due to lockdown


PTI, Dec 7, 2020, 1:20 PM IST

New Delhi: IndiGo on Monday said it will refund all customer credit shells, which were created when flights were cancelled due to the coronavirus lockdown earlier this year, by January 31, 2021.

The airline in a statement said it has already processed close to Rs 1,000 crore of refunds, which is approximately 90 per cent of the total amount it owed to its customers.

IndiGo chief executive officer Ronojoy Dutta said the sudden outbreak of COVID-19 and the resulting lockdown brought the airline”s operations to a complete halt by the end of March.

“As our incoming cash flow dried up, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers,” he noted.

However, with the resumption of operations and a steady increase in demand for air travel, the airline”s priority has been to refund the credit shell amounts in an expedited manner, Dutta said.

“We are pleased to commit that we will disburse the full 100 per cent credit shell payments latest by January 31, 2021,” he said.

India resumed scheduled domestic passenger flights on May 25 after a gap of two months due to the coronavirus lockdown.

Scheduled international passenger flights continue to remain suspended in the country since March 23 due to the pandemic.

However, airlines have been permitted to operate special international flights under the Vande Bharat Mission since May and under the bilateral air bubble pacts since July.

Udayavani is now on Telegram. Click here to join our channel and stay updated with the latest news.

Top News

Live: India celebrates 72nd Republic Day

Farmers break police barricades at Tikri, Singhu borders during R-Day tractor rally

Airlifted COVID vaccines to 9 countries, will gradually supply to WHO’s COVAX facility informs India at UN

BSY effects cabinet reshuffle twice on a single day to mollify those upset

India’s colourful heritage comes alive in R-day Google doodle

Watch: ITBP jawans marching on frozen water body in Ladakh with tricolor flag

It will take long time to beat virus, says Biden


Related Articles More

Live: India celebrates 72nd Republic Day

Farmers break police barricades at Tikri, Singhu borders during R-Day tractor rally

Airlifted COVID vaccines to 9 countries, will gradually supply to WHO’s COVAX facility informs India at UN

India’s colourful heritage comes alive in R-day Google doodle

Watch: ITBP jawans marching on frozen water body in Ladakh with tricolor flag

MUST WATCH

Mithun Shetty Hebri | Banana Farming information Guide for Beginners

Violators who set fire to crop and disconnected the power from pump set! | Udayavani

Swimming in Padmasana Posture | Gangadhar G Kadekar sets Record

The lorry driver’s disaster on the national highway: Hundreds of lives saved | Udayavani

Compol appeals people to share info regarding any untoward developments through Whatsapp

Latest Additions

Bengaluru: Police ready to block tractors entering city for protest

Live: India celebrates 72nd Republic Day

Farmers break police barricades at Tikri, Singhu borders during R-Day tractor rally

Airlifted COVID vaccines to 9 countries, will gradually supply to WHO’s COVAX facility informs India at UN

Ullal: Security guard dies after falling from sixth floor

Thanks for visiting Udayavani

You seem to have an Ad Blocker on.
To continue reading, please turn it off or whitelist Udayavani.