What are the rules for refund of air tickets cancelled during lockdown?


PTI, Oct 9, 2020, 2:00 PM IST

DGCA has issued guidelines for the refund of fares for flights cancelled due to the lockdown after a Supreme Court order.

The guidelines came six days after the Supreme Court directed that a full and immediate refund should be given to passengers for the air tickets cancelled between March 25 and May 24

Based on the court order, the DGCA categorised passengers in three categories

(I) Passenger who booked tickets during lockdown for travel during Iockdown i.e. from 25th Mar 2020 to 24th May 2020.

(ii) Passengers who booked tickets any time prior of lockdown but journey up to 24th May 2020 and cancelled due COVID-19.

(iii) Passengers who booked ticket anytime but for Journey after 24th May 2020.

The regulator said the passengers belonging to the first category must be given a full refund by the airline concerned for the tickets cancelled.

The Directorate General of Civil Aviation (DGCA) said the airlines should “make all endeavours” to refund the passengers belonging to the second category within 15 days.

“If on account of financial stress, any airline/airlines are not able to do so, they shall provide a credit shell equal to the amount of fare collected (to the passenger),” it added

The passengers can then use the credit shells to book any ticket by March 31, 2021, the DGCA noted.

Those belonging to the third category will be given a refund in accordance with the existing DGCA rules.

For international travel

-Even for international travel. when the tickets have been booked on an Indian carrier and the booking is ex-India, if the tickets have been booked during the lockdown period for travel within the lockdown period, immediate refund shall be made.

-If the tickets are booked for international travel on a foreign carrier and the booking is ex-India during the lockdown period for travel within the lockdown period, full refund shall be given by the airlines and said amount shall be passed on immediately by the agent to the passengers, wherever such tickets are booked through agents. In all other cases airline shall refund the collected amount to the passenger within a period of three weeks.

Scheduled domestic passenger flight services resumed in the country after a gap of two months on May 25. Scheduled international passenger flights continue to remain suspended in the country since March 23. However, special international passenger flights have been operating under the Vande Bharat mission since May and under air bubble arrangements formed with various countries since July.

Udayavani is now on Telegram. Click here to join our channel and stay updated with the latest news.

Top News

413 new COVID-19 cases, 4 deaths in Karnataka

Mangaluru: Rickshaw driver suffers massive heart attack while driving; dies

Seven detained over bid to disrupt Friday ‘namaz’ in Gurugram

CJI sends proposal to set up National Judicial Infrastructure Authority of India

Rahul accuses PM of being ‘insensitive’ for not paying compensation to kin of deceased farmers

Will follow a ‘ships first’ approach; Karwar’s Project Seabird ‘most important’ infra project : Navy chief

70% drop in AC travel among railway passengers in 2020-21 due to COVID-19: Govt


Related Articles More

When will life return to normal after the pandemic?

Govt Job Alerts: DRDO / CAIR Apprenticeship for Fresh B.E. and Diploma graduates

Will omicron – the new coronavirus variant of concern – be more contagious than delta? A virus evolution expert explains what researchers know and what they don’t

The tiger roars: Ulidavaru Kandante to Garuda Gamana Vrishabha Vahana

It looks like Omicron causes milder illness – is this how COVID becomes endemic?

MUST WATCH

HIGH PROFILE CM MEETING ON OMICRON VIRUS

Udayavani news bulletin 03-12-2021

NEW UDAYAVANI PODCAST SERIES ANNOUNCEMENT

UPDATE ON OMICRON VIRUS

Govt Employee Runs After Goat As Eats His Papers video got viral


Latest Additions

413 new COVID-19 cases, 4 deaths in Karnataka

Mangaluru: Rickshaw driver suffers massive heart attack while driving; dies

Air India disinvestment: Union moves HC on employees’ welfare

Seven detained over bid to disrupt Friday ‘namaz’ in Gurugram

CJI sends proposal to set up National Judicial Infrastructure Authority of India

Thanks for visiting Udayavani

You seem to have an Ad Blocker on.
To continue reading, please turn it off or whitelist Udayavani.