BHIM UPI customers can raise complaints through platform: NPCI


PTI, Mar 17, 2021, 11:08 AM IST

Credit: iStock Photo

New Delhi: Customers using BHIM UPI for digital transactions will now be able to check the status of their pending transactions as well as raise complaints instantly, with the addition of a new feature on the payments platform.

The National Payments Corporation of India (NPCI) on Tuesday said the move is in line with RBI’s vision of a customer-friendly and transparent redressal mechanism.

NPCI has gone live with ‘UPI-Help’ on BHIM UPI, a part of Digi-Help stack by NPCI, according to a release.

To begin with, NPCI has gone live on the BHIM app for the customers of State Bank of India, Axis Bank, HDFC Bank and ICICI Bank.

Customers will be able to use the UPI-Help to check the status of their pending transactions, raise complaints for transactions that have not been processed or money not credited to the beneficiary. The app will also facilitate raising of complaints for merchant transactions.

Customers of Paytm Payments Bank and TJSB Sahakari Bank would also be able to get the advantage of UPI-Help soon. Users of other banks participating in UPI will be able to enjoy the best of UPI-Help in the coming months, NPCI said.

NPCI is an umbrella organisation for operating retail payments and settlement systems in India.

The bouquet of payment products introduced by NPCI are RuPay card, Immediate Payment Service (IMPS), Unified Payments Interface (UPI), Bharat Interface for Money (BHIM), BHIM Aadhaar, National Electronic Toll Collection (NETC Fastag) and Bharat BillPay.

Udayavani is now on Telegram. Click here to join our channel and stay updated with the latest news.

Top News

23-yo stabs friend for not buying beer for him in B’luru

Three women killed in stampede outside Khatu Shyam temple in Rajasthan’s Sikar

“Orange Alert” for coastal areas; Fishermen warned not to venture into sea

Puttur: Teenager’s death due to fall – Father of the boy requests comprehensive probe

Money laundering case: ED to produce Sanjay Raut before special court in Mumbai

PM Modi lauds CWG winners, says first medal in cricket will always be special

Srikanth, Gayatri-Treesa win bronze medals; Sindhu, Sen one step away from maiden gold


Related Articles More

Vodafone Idea says industry needs tariff increases at regular intervals

BPCL posts net loss of Rs 6,291 crore in Q1

Musk countersuit accuses Twitter of fraud over ‘bot’ count

EMIs to rise as RBI hikes interest rate again

Gold marginally lower; silver falls Rs 487

MUST WATCH

NEWS BULLETIN 08-08-2022

Commonwealth Games medal winner Gururaj Poojari Grand welcome in Udupi

Mysuru Dasara 2022: Gajapayana flagged off from Nagarahole National Park

Road Covers Flood water at teerthahalli

Health, Earth, & We Can All Be Well With Natural Fertilizer |


Latest Additions

23-yo stabs friend for not buying beer for him in B’luru

Three women killed in stampede outside Khatu Shyam temple in Rajasthan’s Sikar

Shah arrives in Odisha on two-day visit

“Orange Alert” for coastal areas; Fishermen warned not to venture into sea

‘Harry Potter’ actor Chris Rankin engaged to longtime girlfriend

Thanks for visiting Udayavani

You seem to have an Ad Blocker on.
To continue reading, please turn it off or whitelist Udayavani.