Udayavni Special

BHIM UPI customers can raise complaints through platform: NPCI


PTI, Mar 17, 2021, 11:08 AM IST

Credit: iStock Photo

New Delhi: Customers using BHIM UPI for digital transactions will now be able to check the status of their pending transactions as well as raise complaints instantly, with the addition of a new feature on the payments platform.

The National Payments Corporation of India (NPCI) on Tuesday said the move is in line with RBI’s vision of a customer-friendly and transparent redressal mechanism.

NPCI has gone live with ‘UPI-Help’ on BHIM UPI, a part of Digi-Help stack by NPCI, according to a release.

To begin with, NPCI has gone live on the BHIM app for the customers of State Bank of India, Axis Bank, HDFC Bank and ICICI Bank.

Customers will be able to use the UPI-Help to check the status of their pending transactions, raise complaints for transactions that have not been processed or money not credited to the beneficiary. The app will also facilitate raising of complaints for merchant transactions.

Customers of Paytm Payments Bank and TJSB Sahakari Bank would also be able to get the advantage of UPI-Help soon. Users of other banks participating in UPI will be able to enjoy the best of UPI-Help in the coming months, NPCI said.

NPCI is an umbrella organisation for operating retail payments and settlement systems in India.

The bouquet of payment products introduced by NPCI are RuPay card, Immediate Payment Service (IMPS), Unified Payments Interface (UPI), Bharat Interface for Money (BHIM), BHIM Aadhaar, National Electronic Toll Collection (NETC Fastag) and Bharat BillPay.

Udayavani is now on Telegram. Click here to join our channel and stay updated with the latest news.

Top News

Liquor makers seek home delivery of booze after long queues outside alcohol shops in Delhi

Everyone above 18 years eligible for COVID-19 vaccine from May 1: Govt

Encourage patients to get COVID-19 vaccine, educate people against rumours: PM to doctors

Kerala flood hero turns villain, booked in moral policing case

Coastal tourism circuit to be soon developed with the new CRZ plan

Former PM Manmohan Singh tests positive for COVID-19

Covid norms go for a toss as huge crowd gather at Kateel Temple




Related Articles More

L&T completes 75 years of construction, mining machinery business

Sensex crashes over 1,300 pts on spiking COVID-19 cases; Nifty below 14,300

Tata Steel, SAIL, AMNS India supplying oxygen for treatment of COVID-19 patients

Brokerages downgrade India’s GDP growth projections for FY’22 amid resurgence of Covid cases

Future Retail lenders approve restructuring of existing debts; plan to be sent to Kamath panel for approval

MUST WATCH

news bulletin 19- 4 -2021

Legendary kambala buffalo bolanathuru kati is no more

Shankar Shetty | Food Diet for Kambala Buffalo

You will be responsible for my death because of corona

Udayavani 18-April-2021 News Bulletin

Latest Additions

Liquor makers seek home delivery of booze after long queues outside alcohol shops in Delhi

Everyone above 18 years eligible for COVID-19 vaccine from May 1: Govt

Encourage patients to get COVID-19 vaccine, educate people against rumours: PM to doctors

Kerala flood hero turns villain, booked in moral policing case

Coastal tourism circuit to be soon developed with the new CRZ plan

Thanks for visiting Udayavani

You seem to have an Ad Blocker on.
To continue reading, please turn it off or whitelist Udayavani.