Hyderabad airport ranks 1st in world in Airport Service Quality survey


Team Udayavani, Mar 7, 2017, 9:14 AM IST

Hyderabad: GMR’s Hyderabad International Airport has secured first position in the world in the prestigious Airports Council International (ACI)-Airport Service Quality (ASQ) survey in the 5-15 million passengers per annum (MPPA) category for the year 2016. The survey shows that Hyderabad Airport has steadily improved its score from 4.4 in 2009 to 4.9 in 2016 (measured on scale of 1 to 5), according to a GHIAL statement. S G K Kishore, CEO, GHIAL, thanked the passengers and its stakeholders including Ministry of Civil Aviation, CISF, airlines, immigration and customs.

“The immense efforts put in by our partner airlines, concessionaires, housekeeping and other support staff have played a major role in this achievement”, he said

Hyderabad Airport, running in to its 9th year of operations, is designed to cater to 12 million passengers in a year. It has witnessed a growth of more than 20 per cent in the last year with a passenger throughput of close to 15MPPA in calendar year 2016. “We soon plan to go for expansion of the airport, where it can enhance its capacity to meet 20 MPPA”, said Mr Kishore.

Angela Gittens, Director General, ACI World, was quoted as saying, “We congratulate Hyderabad Airport for dedicating itself to deliver a stellar customer experience”.

As the industry’s most comprehensive passenger service benchmarking tool, the ACI ASQ survey has reliably captured passengers’ immediate appraisal from check-in through departure at the gate at more than 300 airports worldwide, it was stated.

The ASQ award ceremony will be held at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Port Louis, Mauritius from 16-18 October, it said.

Udayavani is now on Telegram. Click here to join our channel and stay updated with the latest news.

Top News

WATCH: 5 runaway military horses cause mayhem in London

Hubballi: Congress leader Randeep Surjewala visits Neha’s house, assures justice to family

Rapido to offer free rides to senior citizens, differently-abled voters in B’luru, M’luru & Mysuru

Karnataka govt plans to constitute SIT to probe scams in city-based cooperative banks: Shivakumar

Campaigning for first phase of LS polls in Karnataka ends

“Modi & Shah are sellers and Ambani-Adani are buyers”: Kharge’s sharp attack on BJP-led Centre

LS Polls 2024: Nitin Gadkari faints during campaign rally in Yavatmal

Related Articles More

Can’t control elections or pass directions on basis of suspicion: SC tells EVM critics

Not shying away from dealing with stray dogs issue but will not allow scope to be expanded, says SC

Delhi: Man standing atop truck dies after his head hits metro station beam

Bullet train project completion date rests on award of all tenders, says Railways in RTI reply

What ‘nyay’ Cong can do, when its councillor’s daughter in K’taka doesn’t get justice: Thakur

MUST WATCH

Skin Rash, Causes, Signs and Symptoms

11 bullets found in python’s body!

K. Jayaprakash Hegde Sharing His Memories

Grafting Jack Anil

Heat Illness


Latest Additions

WATCH: 5 runaway military horses cause mayhem in London

FIR filed over BJP’s social media post allegedly promoting hatred and enmity: EC

Can’t control elections or pass directions on basis of suspicion: SC tells EVM critics

Amitabh Bachchan receives Lata Deenanath Mangeshkar Puraskar

Hubballi: Congress leader Randeep Surjewala visits Neha’s house, assures justice to family

Thanks for visiting Udayavani

You seem to have an Ad Blocker on.
To continue reading, please turn it off or whitelist Udayavani.