Udayavni Special

COVID-19: Kerala opens call centres, control rooms to help migrant workers


Team Udayavani, Apr 29, 2021, 12:57 PM IST

Kochi: In the wake of the unprecedented COVID-19 surge, the Kerala government has set up multilingual call centres and opened control rooms to help migrant workers, who have come in search of a job in the southern state.

As per the directions of Chief Minister Pinarayi Vijayan, the Labour Department has made several precautionary measures to ensure the safety of migrant workers, fondly being called ‘guest workers’, during the time of the pandemic and elaborate arrangements to address their fears and concerns.

”Call centres and control rooms have been set up for guest workers at the state level in the Labour Commissionerate here and also at 14 district headquarters,” a Labour Department official said here.

Directions have been given to listen to their issues empathetically while arriving at the call centres and give them enough mental support to resolve and overcome them, the official said.

Bilingual officials are assigned in these centres to answer the queries and doubts raised by the guest workers, he added.

Call centre services are available in various languages including Assamese, Oriya, Bengali and Hindi.

Besides this, the existing facilitation centres of guest workers would also work as their help desk in various districts.

Assistant labour officers are deployed across the state to prepare the migrant workers to register in the COWIN portal and get them vaccinated, department sources said.

Posters and video-audio WhatsApp messages about COVID-19 have already been circulated in various languages to create awareness among the guest workers.

Besides visiting their dwellings to create awareness about the precautionary measures to be taken to fight the pandemic, the Labour department officials are also trying to ensure timely ambulance service if necessary.

The Labour Department is mulling to set up special first line COVID treatment centres in Ernakulam and Thiruvananthapuram, the districts which have a comparatively huge guest worker population.

The railways have been approached to get details of guest workers, who are planning to return to their home state, they said adding that steps are also being taken to open facilitation centres in all major railway stations in the state.

Labour Commissioner S Chitra said the department is prepared to help them from ensuring smooth working conditions in the state to register their names in the designated portal for vaccination and preventing the spread of the virus infection among them.

”Steps will be taken to ensure that guest workers are paid by their respective employers during the time of their quarantine period,” she added.

As per the figures, there are about 35 lakh migrant workers in Kerala.

Udayavani is now on Telegram. Click here to join our channel and stay updated with the latest news.

Top News

No weekend Curfew in DK; lockdown-like restrictions remain

EC to set up ‘core committee’ to identify shortcomings during recently-held assembly polls

Task Force set up to oversee preparation for probable third wave of COVID-19: BSY

COVID-19: Karnataka reports 35,297 new cases, 344 deaths

Beltangady: Six arrested for illegal sand mining at Netravati

Gap between two doses of Covishield extended from 6-8 weeks to 12-16 weeks: Govt

NHRC issues notices to Centre, UP & Bihar over bodies found floating in Ganga



Related Articles More

EC to set up ‘core committee’ to identify shortcomings during recently-held assembly polls

Gap between two doses of Covishield extended from 6-8 weeks to 12-16 weeks: Govt

Heavy rains likely to lash Kerala on May 14, 15; Red alert sounded

NHRC issues notices to Centre, UP & Bihar over bodies found floating in Ganga

15 patients die at Goa hospital; relatives blame disruption of oxygen supply

MUST WATCH

Covid Impact on the Sandalwood Industry

ರಾಬರ್ಟ್ ಚಿತ್ರ Tonic ಆಯ್ತು

Groom Plays The Band At His Own Wedding

Outrage at Dictatorial Attitude: Mass Resignation from Doctors in Unnao

BMTC launches Oxygen Bus Service

Latest Additions

No weekend Curfew in DK; lockdown-like restrictions remain

EC to set up ‘core committee’ to identify shortcomings during recently-held assembly polls

Task Force set up to oversee preparation for probable third wave of COVID-19: BSY

COVID-19: Karnataka reports 35,297 new cases, 344 deaths

Beltangady: Six arrested for illegal sand mining at Netravati

Thanks for visiting Udayavani

You seem to have an Ad Blocker on.
To continue reading, please turn it off or whitelist Udayavani.