Govt asks Swiggy, Zomato and others to submit plans in 15 days for improving complaint redressal
PTI, Jun 14, 2022, 10:08 AM IST
Credit: Reuters photo
The government on Monday asked online food business operators like Swiggy and Zomato to submit a proposal within 15 days on improving their consumer grievance redressal mechanism amid rising complaints from customers.
“The Department of Consumer Affairs has directed major e-commerce Food Business Operators (FBOs) to furnish the current framework as well as a proposal on improving the consumer grievance redressal mechanism within 15 days,” an official statement.
The direction was given during a meeting chaired by consumer affairs secretary Rohit Kumar Singh with major e-commerce food business operators to discuss pertinent issues which affect consumers in this sector.
“During the last 12 months, over 3,631 grievances have been registered on the National Consumer Helpline (1915) for Swiggy and 2,828 have been registered for Zomato,” the statement said.
Udayavani is now on Telegram. Click here to join our channel and stay updated with the latest news.
Top News
Related Articles More
Nifty, Sensex rally for 6th day running on firm Asian peers; Tech Mahindra jumps over 12%
IndiGo, Air India plan to purchase up to 170 wide-body planes in little over a year
Kotak Mahindra Bank shares tank 13%; mcap erodes by Rs 37,721 crore post RBI action
Four-day market rally makes investors richer by Rs 8.48 lakh crore
Kotak Bank barred from onboarding customers online, issuing fresh credit cards
MUST WATCH
Latest Additions
Bengaluru goes to poll amid heat wave-like situation
Karnataka officials don vibrant sarees to promote voter participation
Omar, Mehbooba ask EC not to postpone polls in Anantnag-Rajouri LS seat
SC to consider plea of MP Bar Council leaders against contempt proceedings
Karnataka sees over 22% voter turnout in 14 Lok Sabha seats by 11 AM